🏨 **Urgent Hiring! — Reservations Agent at Marriott International Dubai (The Ritz-Carlton Dubai)**
📍 **Location:** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, UAE
🕒 **Schedule:** Full-Time
💼 **Position Type:** Non-Management
✨ **Position Summary:**
Join the world-renowned **Ritz-Carlton Dubai**, part of the **Marriott International** family, as a **Reservations Agent**. In this role, you’ll handle guest reservation requests, process changes or cancellations, and ensure every interaction reflects the exceptional Ritz-Carlton service standards.
**Key Responsibilities:**
- Process all reservation requests, changes, and cancellations via phone, fax, or email.
- Determine guest needs and recommend appropriate room types and rates.
- Explain policies (guarantee, special rate, cancellation) clearly to callers.
- Accommodate and document special requests in the reservation system.
- Maximize revenue using effective sales techniques.
- Handle confidential guest information with professionalism.
- Maintain positive relationships with team members and guests.
**Requirements:**
- High school diploma or G.E.D. equivalent.
- No prior work experience required (training provided).
- Strong communication and customer service skills.
- Fluency in English (additional languages are an advantage).
- Professional appearance and a passion for hospitality.
**Why Join The Ritz-Carlton?**
Become part of an iconic global brand known for excellence in luxury service. Enjoy world-class training, career growth opportunities, and a diverse, inclusive environment that celebrates your individuality.
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